Hand adjusting a fan inside a computer server.

IT Service Desk

The Max Planck Institute for Terrestrial Microbiology has developed a highly reliable IT infrastructure in close cooperation with the University Computer Center (HRZ) of the Philipps University of Marburg. The IT Service Desk is constantly working on further optimizing the IT support.

The IT Service Desk team supports around 300 end users. The team is the main point of contact for all IT support queries relating to the following areas:

  • Server, storage, network
  • User administration and access authorization
  • User support
  • Data security and privacy protection
  • Data acquisition and activiation of measuring devices
  • VPN access
  • Print, scan and fax
  • WLAN access for staff and guests
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