IT Service Desk

IT Service Desk

The Max Planck Institute for Terrestrial Microbiology has developed a highly reliable IT infrastructure in close cooperation with the University Computer Center (HRZ) of the Philipps University of Marburg. The IT Service Desk is constantly working on further optimizing the IT support.

The IT Service Desk consists of six people and supports a network with about 300 end users. It is the contact point for all questions relating to IT support in the following areas:

  • Server, storage, network
  • User administration and access authorization
  • User support
  • Data security and privacy protection
  • Data acquisition and activiation of measuring devices
  • VPN access
  • Print, scan and fax
  • WLAN access for staff and guests
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